Salesforce Einstein GPT – Systems Rewired

Salesforce has introduced the world’s first generative AI CRM technology, called Einstein GPT, a cutting-edge language model trained by OpenAI, and part of Salesforce Einstein. Einstein GPT can provide AI-generated content for all customer interactions, including sales, service, marketing, commerce, and IT. By leveraging Salesforce’s proprietary AI models, generative AI technology, and real-time data from the Salesforce platform, companies can seamlessly connect all customer data to OpenAI’s advanced AI models. This integration will enable organizations to communicate with customers in a more intelligent, automated, and personalized way. Users can utilize natural-language prompts to generate content that continuously adapts to changing customer information and needs in real-time, resulting in personalized emails, specific responses, and targeted content.

The use of real-time technologies and generative AI is a significant change in the tech world. With Einstein GPT, Salesforce is introducing a new way for organizations to communicate with customers in a more personalized and efficient way, at a crucial time when companies are looking to connect with their customers on a deeper level. Einstein GPT will change the way companies interact with their customers, by providing AI-generated content that can adapt to customer needs and preferences, improving the overall customer experience.

Salesforce Einstein GPT will launch with Sales, Service, Marketing, Slack Customer 360 apps and Einstein GPT for Salesforce Developers.

Below is the latest video from Salesforce

The question is how can associations and nonprofit organizations using Salesforce benefit from Einstein GPT? We will cover this below. As Salesforce always says, make your purchasing decisions based upon what they have now, and not what they’ll have in the future aka Safe Harbor!

Einstein GPT for Associations

There are so many ways associations using Salesforce will be able to use Einstein GPT. We will list a few uses cases starting with membership. Associations can use Einstein GPT to improve their member engagement by creating personalized and relevant content for each member. By leveraging the power of generative AI, associations can create content that adapts to each member’s needs and preferences in real-time. This can help associations increase member retention rates and drive more meaningful interactions with their members.

For instance, associations can use Einstein GPT to generate personalized emails to members, providing them with information on upcoming events, promotions, courses, or certifications. The technology can also be used to create targeted lists and content for specific member segmentations, increasing the chances of members engaging with the content and taking action.

Associations can use Einstein GPT to generate target lists and content for their marketing campaigns. By creating targeted and personalized content for members, prospective members, sponsors, advertisers, and exhibitors to help drive new membership and non-dues revenue.

Which members are at risk of lapsing?

Einstein GPT could analyze a variety of data points, such as membership tenure, recent engagement levels, online collaboration frequency, and demographic information, to identify members who may be at risk of not renewing their membership. It could also suggest personalized outreach strategies for engaging with those members and encouraging them to renew. This could increase your membership retention efforts.

What members could be interested in attending an event?

Einstein GPT could analyze past event attendance and engagement data (similar to membership) to identify members who are most likely to be interested in attending upcoming events. It could also suggest personalized event recommendations and promotional offers based on each member’s past behavior.

What members would be willing to join a committee?

Einstein GPT could analyze member data such as job title, industry, and past engagement with the association to identify those who may be a good fit for a particular committee like the finance committee, technology committee or board of directors. It could also suggest personalized outreach strategies for encouraging those members to get involved.

Can you create a list of prospects that are most likely to join the association?

Einstein GPT could analyze the historical data of current members and identify patterns leading up to signing up for a membership. Based on those patterns, it could identify similar personas of individuals or organizations that match the criteria and score them according to their likelihood of converting. This could help associations to focus their outreach and marketing efforts on the highest rated prospects and increase conversion rates.

Can you create a list of vendors that are most likely to purchase a sponsorship package, exhibit space, or advertising?

Einstein GPT could analyze the historical data of past vendors and identify patterns in purchasing behaviors. Based on those patterns, it could identify similar vendors that match the criteria and score them accordingly. This could help associations tailor their sponsorship and advertising packages to the most relevant vendors.

Create a list of members that are most likely to donate to the foundation?

Einstein GPT could analyze the historical data of past donors and identify patterns of giving frequency and amount. Based on those patterns, it could identify similar members that match the criteria and score them according to their willingness and capacity to give. This could help associations to craft personalized and persuasive fundraising appeals that resonate with the most receptive members and maximize their donation revenue.

Einstein GPT for Nonprofits

There are many ways nonprofits will use Einstein GPT. We will start out with fundraising. Nonprofits can use Einstein GPT to improve their fundraising efforts and engage with their donors in a more personalized way. By leveraging the technology nonprofits can create content that adapts to each donor’s interests and preferences, making the donor feel valued.

For example, nonprofits can use Einstein GPT to generate personalized thank-you notes and emails to donors, expressing gratitude for their support and highlighting the impact of their donations. This can help nonprofits improve donor retention rates and build stronger relationships with their supporters.

Nonprofits can use Einstein GPT to create targeted campaigns that are more likely to resonate with each donor. By analyzing donor data and preferences, the technology can generate content that is tailored to each donor’s interests, increasing the likelihood of donations and engagement.

What are some of questions that may be important to nonprofit organizations?

Which donors are most likely to make a recurring gift?
What fundraising campaigns have been most effective in the past, and how can we replicate their success?
Which donors are most likely to volunteer for specific events, committees or initiatives?
How can we tailor our messaging and outreach to attract new volunteers or donors?
Which programs or services are most valuable to our constituents?
Can you identify potential grant opportunities?
What marketing campaigns did we do in the past that had the biggest increase in engagement and donations?
Can you provide insights on donor retention and churn rates, and suggest strategies to improve them?

There is tremendous potential for associations and nonprofits using Salesforce to take advantage of Salesforce latest offering.

About Systems Rewired

Systems Rewired is a Salesforce consulting company that specializes in associations and nonprofits. For more information on Systems Rewired and our service offerings, contact us today.